Your Privacy Matters
1. Introduction
1.1. TicketBuro ("we", "us", or "our") operates https://ticket-buro.com (the "Site"), a platform for selling tickets to concerts and events worldwide.
1.2. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with applicable privacy laws including GDPR.
2. Data We Collect
2.1. Data You Provide
- Full name (for personalized tickets)
- Email address and phone number
- Payment details (processed securely)
- Event preferences and purchase history
2.2. Automatically Collected Data
- IP address & approximate location
- Browser/device information
- Cookies and tracking data (see Section 7)
3. How We Use Your Data
| Purpose |
Data Used |
Legal Basis |
| Order processing |
Name, email, payment details |
Contractual necessity |
| Ticket delivery |
Contact information |
Contractual necessity |
| Fraud prevention |
IP, device data |
Legitimate interest |
| Marketing |
Email, preferences |
Consent |
4. Data Sharing
4.1. We may disclose data to:
- Event organizers (for ticket validation)
- Payment processors (CryptoCloud, Stripe)
- Courier services (for physical ticket delivery)
- Legal authorities (when required by law)
5. Data Retention
We retain your personal data only as long as necessary:
- Transaction data: 5 years (tax requirements)
- Account information: 3 years after last activity
- Marketing data: Until consent withdrawal
6. Cookies Policy
We use cookies to enhance your experience:
- Essential cookies - Required for site functionality
- Analytical cookies - Help us improve our services
- Marketing cookies - Used only with your consent
You can manage cookie preferences in your browser settings.
7. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access your personal data
- Request correction of errors
- Withdraw consent for marketing
- Request data portability
- Lodge complaints with supervisory authorities
8. Security Measures
We implement robust security measures including:
- SSL encryption for all data transfers
- Regular security audits
- Role-based access control
- Secure payment processing
9. Policy Updates
We may update this policy periodically. Material changes will be notified via email (if we have your consent). The current version is always available at https://ticket-buro.com/privacy.